1. Introduction

Ingenious PMO Solutions Pty Ltd ("we," "us," "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ingpmo.com or engage our services. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Information We Collect

We collect personal information you provide directly to us, including:

Name, email address, phone number, and company name (via contact or booking forms)
Training preferences and project scheduling requirements
Payment information (processed securely by third-party providers)
Communications you send us

We also collect non-personal information automatically, including browser type, IP address, pages visited, and time spent on our website (via cookies and analytics tools).

3. How We Use Your Information

To provide and improve our training and scheduling services
To process bookings and send confirmation communications
To respond to enquiries and provide customer support
To send relevant service updates and educational content (with your consent)
To comply with legal obligations

4. Sharing Your Information

We do not sell your personal information. We may share it with:

Service providers (booking systems, email platforms, payment processors) under strict confidentiality agreements
Legal authorities when required by Australian law
Professional advisors (lawyers, accountants) bound by confidentiality

5. Cookies

We use cookies to enhance your experience. See our Cookie Policy for full details. You can manage cookie preferences through your browser settings.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. All data is transmitted via HTTPS encryption.

7. Data Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations. Client training records are retained for up to 7 years for business purposes. You may request deletion of your data at any time.

8. Your Rights (Australian Privacy Principles)

Under the Privacy Act 1988 (Cth), you have the right to:

Access your personal information we hold
Correct inaccurate information
Request deletion of your information (subject to legal obligations)
Opt out of marketing communications
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

11. Contact Us

For privacy-related enquiries or to exercise your rights, contact us:

Email: info@ingpmo.com
Phone: +61 404 838 588
Address: Castle Hill, NSW 2154, Australia
ABN: 50 653 885 931